The theme to the recent ICMA conference held this past week in Kansas City included a large focus around how to improve, and perhaps, simplify service delivery to residents. It is a driver of our passion as well. Below are some highlights of the things learned and shared:
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Recently, I was asked to participate in an informational hearing held by the State of California’s Senate Subcommittee on Modernizing Government.
We started this MobilGov™ movement because it needed to happen, plain and simple. As citizens, we were frustrated with how hard it was to do basic, routine business with government. As it turns out, innovators inside government were equally frustrated with the sheer lack of forward-thinking in the market from their existing vendors.